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Total Quality Management Paper
Essay specific features
Written by:
Eugene R
Date added:
January 5, 2014
Level:
University
Grade:
A
No of pages / words:
3 / 835
Was viewed:
5374 times
Rating of current essay:
Essay content:
A definition published in 1990 by SEMATECH (semiconductor manufacturing technology) reads: “Total Quality Management (TQM) is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods, and services” (Burrill, 1999)...
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The description of the impact of globalization on quality will be covered as well as a comparison and contrast of traditional management styles with quality focused management styles.
The impact on quality from a global viewpoint can be equated to the Japanese quality strategy. This strategy is effected by combining the marketing strategies of emphasizing quality to decrease cost resulting in increased customer satisfaction...
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