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What You Can Learn From Starbucks
Essay specific features
Written by:
Robbie T
Date added:
July 22, 2016
Level:
University
Grade:
A
No of pages / words:
3 / 564
Was viewed:
9491 times
Rating of current essay:
Essay content:
My local Starbucks in New York City even has a little tray at the register with the business cards of the manager and the assistant manager. Very clever. Makes them feel good, and it lets customers know that someone is in charge and accountable no less -- an increasingly rare commodity in today's retail environment...
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Indeed, every business -- no matter how narrow the niche -- creates one experience or another around its customer interaction, its unique ecosystem. Think of your business in those terms, because attention to the small things sends a big message. It says that you really value your customers, that you credit them with the sensitivity to recognize the proliferation of quality and discipline...
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