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Conflict Resolution in Work Teams

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This uncertainty can lead to some head-butting early on as each team member finds his or her niche within the team and this can easily cause conflicts to arise as a variety of perceptions, experiences, and knowledge bases are brought to the table. Gratton and Erickson found that the more experts in a given field there were involved in a work team, the more likely it was that conflict would arise and the less likely it was that conflict would be approached in an effective manner (2007, p102)...
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Even as each team member finds a comfortable role to fill within the team, conflict is still to be expected and there are many benefits that can be gained from the process of resolving it. Before going any further, we should take a moment to get a better idea of what is meant by conflict. In 1962, Kenneth Boulding defined conflict as "a situation of competition in which the parties are aware of the incompatibility with the wishes of the other" (Capozzoli, 1995, ¶4)...
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