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Critical incident management of Four season hotel

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Patricia H

 

Date added:

November 21, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

10 / 2768

 

Was viewed:

7762 times

 

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Essay content:

E Learning is a program currently being launched for managers to enhance their understanding at their own pace. First of all, the secret of the Four Seasons' is its exceptional reputation for guest services lies in an intensive hiring and training, according to Heather Parker, a training manager for Four Seasons...
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She says that the success of the company is in the hands of their employees. Moreover, according to "Where Customers are Number One", an article by Derek Paiva in the Hotels and Motels magazine, Four Seasons Hotels' employees' recruitment is based on attitude rather than previous hotel experience. In the same article Kathleen Horrigan, general manager of Four Seasons Hotels in Hawaii says," that the critical part of the formula for success for Four Seasons Hotels is in hiring people that just have wonderful hospitality skills, and then Four Seasons train them on the technical aspects by giving a chance to those who had been trying to get into the industry but lacked experience...
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