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Critical incident management of Four season hotel
Essay specific features
Written by:
Patricia H
Date added:
November 21, 2016
Level:
University
Grade:
A
No of pages / words:
10 / 2768
Was viewed:
7767 times
Rating of current essay:
Essay content:
E Learning is a program currently being launched for managers to enhance their understanding at their own pace. First of all, the secret of the Four Seasons' is its exceptional reputation for guest services lies in an intensive hiring and training, according to Heather Parker, a training manager for Four Seasons...
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She says that the success of the company is in the hands of their employees. Moreover, according to "Where Customers are Number One", an article by Derek Paiva in the Hotels and Motels magazine, Four Seasons Hotels' employees' recruitment is based on attitude rather than previous hotel experience. In the same article Kathleen Horrigan, general manager of Four Seasons Hotels in Hawaii says," that the critical part of the formula for success for Four Seasons Hotels is in hiring people that just have wonderful hospitality skills, and then Four Seasons train them on the technical aspects by giving a chance to those who had been trying to get into the industry but lacked experience...
displayed 300 characters
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