Customer Service Training Module

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Stephen Z

 

Date added:

August 11, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

14 / 3911

 

Was viewed:

5838 times

 

Rating of current essay:

 
Essay content:

The course teaches companies how to treat the customer as an important human being, an individual which is the most basic element of customer satisfaction. Companies find that effectively handling customers with problems is critical to their reputations as well as their bottom lines. When customers complain and they are satisfied with the way their complaint is handled, they are more likely to purchase another product or service from the same company...
displayed 300 characters

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When customers complain and they are satisfied with the way their complaint is handled, they are more likely to purchase another product or service from the same company. Companies that resolve complaints on the first contact increase customer satisfaction and product loyalty, improve employee satisfaction, and reduce costs...
displayed 300 characters

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