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Gap Analysis - Global Communications

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Jeanette S

 

Date added:

December 2, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

9 / 2374

 

Was viewed:

6921 times

 

Rating of current essay:

 
Essay content:

To step up their globalization strategy, senior management had proposed outsourcing some of their call centers to India and Ireland with a business case of showing that those countries have higher technical sophistication, and the handing cost can be reduced by 40%. To senior management’s surprise, President and the board have approved the plan quickly, without taking much time for the decision...
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The senior management was happy with the quick turnaround from the board and are in the process of setting up plans to implement the decision. This document will look closely analyze various issues faced by Global Communications, the way the management handled the crisis and identify problems as opportunities for improvement while trying to solve the problems, the stakeholders who are affected along with their interests, rights and values, and a gap analysis between the current state and the end-state vision...
displayed 300 characters

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