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Hampton Inn Service Guarantee

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Otto F

 

Date added:

April 14, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 505

 

Was viewed:

3917 times

 

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Essay content:

They may feel that they can not react in the best interest of the hotel because what’s in the customer’s best interest is usually not the same as the company’s best interest. Others concerns by the managers may be: • Fear of abuse by the customers. Customers have the right to invoke the guarantee whether or not the hotel really did anything wrong...
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Others concerns by the managers may be: • Fear of abuse by the customers. Customers have the right to invoke the guarantee whether or not the hotel really did anything wrong. A dishonest customer may see this as a flaw if the necessary controls are not in place and use it to their best interest • Guarantees can send the wrong message to customers...
displayed 300 characters

General issues of this essay:
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