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Hosted Call Center for Lebanon
Essay specific features
Written by:
Donald G
Date added:
January 7, 2013
Level:
University
Grade:
A
No of pages / words:
37 / 10247
Was viewed:
1438 times
Rating of current essay:
Essay content:
OUTSOURCING 5
A. WHY OUTSOURCE CRM? 5
B. CRM ADVANTAGES AND DISADVANTAGES OF IN-HOUSE SERVICE 5
C. CRM ADVANTAGES AND DISADVANTAGES OF AN OUTSOURCED SERVICE 6
V. SWOT ANALYSIS 6
A. STRENGTHS 6
B. WEAKNESSES 7
C. OPPORTUNITIES 7
D. THREATS 7
VI. SERVICES 8
VII. TARGET MARKET AND SEGMENTATION 8
A...
displayed 300 characters
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TARGET MARKET 8
B. SEGMENTATION 9
VIII. COMPETITION 10
IX. KEYS TO SUCCESS 11
X. OBJECTIVES & STRATEGIES 11
A. OBJECTIVES 11
B. STRATEGIES 11
XI. MANAGEMENT STRUCTURE 14
XII. MARKET ASSUMPTIONS 15
A. COMPANIES IN LEBANON ASSUMPTIONS 15
B. HOSTED CONTACT CENTER PENETRATION RATE ASSUMPTIONS 15
XIII...
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