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Essay

Management and leadership

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Kathleen B

 

Date added:

December 6, 2011

 

Level:

University

 

Grade:

A

 

No of pages / words:

5 / 1254

 

Was viewed:

9635 times

 

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Essay content:

Southwest wants their management to be leaders and not followers. They want to stay on top of the airline industry and do the things that make their customer happy. They believe that good workers and satisfied customers make a great business. They believe that when they have good employees and happy customers; this will make the workers work harder to stay on top...
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They believe that when they have good employees and happy customers; this will make the workers work harder to stay on top. The customer will return and this makes for one happy family. “The act of management then follows the act of leadership. Once the best course of directions has been decided, management- doing things right-pick up the ball, looks at the objectives established by leadership and says, “Okay, here is the best way to get there (Bobinski, 2004)...
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General issues of this essay:
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