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MBA/500/Gap Analysis: Global Communications

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Recently, company management decided to outsource the employee jobs at its small business call centers to India and Ireland. They did this without consulting the Union, as was required to do beforehand pursuant to the contract. The Union, as well as the employees, feels like the company is not acting in good faith and may be using this action as a ploy to circumnavigate around the controlling clauses of the contract...
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These facts set the stage then for the following analysis. Situation Analysis Issue and Opportunity Identification The most pressing issue is senior managements' failure to treat the Union as a partner in any major decision that will have a large impact on employees. Management has failed to recognize and respect the Union as a business partner...
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