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Essay

Quality One Call at at Time

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Chad B

 

Date added:

September 10, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 803

 

Was viewed:

9549 times

 

Rating of current essay:

 
Essay content:

Wyatt Earp may not have said this quote in reference to managing quality at call centers, but it carries the same relevance. Management at call centers tends to focus on other issues instead of the accuracy of the information that the CSR is relaying to the customer. Thus value is misplaced and the quality at call centers starts to head on a downward path...
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At a call center here in Jacksonville, management decided to pull CSRs out of training after the second day to answer calls because the queue was high. This interrupted the training process and added days to the training schedule. The trainer manager was powerless to prevent this from happening. This happened 6 times over the course of the proposed three-week training calendar...
displayed 300 characters

General issues of this essay:
"Identify the causes of turnover in call centers". Analysis of High Turnover Rate High Turnover Rate At An Organisation High Turnover The impact staff turnover on quality training Women’s Status in Workplace and Employees TurnoverWomen’s Status in Workplace and Employees Turnover News Is it prime time or all the time? The Age of Innocence: A time left behind Quality One Call at at Time Time Management: Putting Time On Your Side Should We Spend Time In The Sun Should We Spend Time In The Sun? Should we spend time in the sun? call centers Time Quality Mgmt. of Dell
 

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