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Approaches To Conflict Management
Essay specific features
Written by:
Alton S
Date added:
September 5, 2016
Level:
University
Grade:
A
No of pages / words:
19 / 5136
Was viewed:
5989 times
Rating of current essay:
Essay content:
The stage of conflict is absolutely necessary if the group is to be more than a “joining of forces” or “federation”, and if it is to generate some new quality that wasn’t there before; conflict is necessary to bring out the different conceptions that have hitherto lain dormant…”
- Stanford & Roak
Table of Contents
Introduction 3
What Is Conflict? 4
Reasons for Conflict 5
Conflict Management 6
Conflict and Unit Performance 6
Conflict Resolution Techniques 7
Conflict Simulation Techniques 7
Case Study 8
Conflict Style Inventory 10
Thomas-Kilmann Conflict Mode Instrument 11
Two-dimensional Model of Conflict-handling Behavior 12
Kraybill Conflict Style Inventory 13
Sample Test 13
The Universal Approach To Handling Conflict 16
The Right Attitude 16
The Right Skills 17
Basic Steps to Handle Conflict 17
Bibliography 19
Introduction
“A conflict exists when two people wish to carry out acts which are mutually inconsistent...
displayed 300 characters
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They may both want to do the same thing, such as eat the same apple, or they may want to do different things where the different things are mutually incompatible, such as when they both want to stay together but one wants to go to the cinema and the other to stay at home. A conflict is resolved when some mutually compatible set of actions is worked out...
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