It is important to meet the participants exactly where they are. Hear from them fully before tying to lead them anywhere. You can not effectively move toward resolution until each participant experiences themselves to be heard on "their perspective," "what they want," and "why."
Common Ground - Overlapping Interests and Interdependence Along with their sometimes too well-known differences, people in conflict share much common ground, including:
• overlapping interests -- participants share in their own relationship, typically have common friends and colleagues, and also have interest in resolving the conflict in an expeditious and economic way;
• interdependence -- no single participant has the ability to unilaterally impose a resolution on another without paying a very substantial price for doing so; and
• points of agreement -- even when there are many disputed issues, there may still be a number of points of agreement or possible agreement... displayed 300 characters
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Hear from them fully before tying to lead them anywhere. You can not effectively move toward resolution until each participant experiences themselves to be heard on "their perspective," "what they want," and "why."
Common Ground - Overlapping Interests and Interdependence Along with their sometimes too well-known differences, people in conflict share much common ground, including:
• overlapping interests -- participants share in their own relationship, typically have common friends and colleagues, and also have interest in resolving the conflict in an expeditious and economic way;
• interdependence -- no single participant has the ability to unilaterally impose a resolution on another without paying a very substantial price for doing so; and
• points of agreement -- even when there are many disputed issues, there may still be a number of points of agreement or possible agreement... displayed 300 characters
