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Essay

call center issues

Essay specific features

 

Issue:

Social Issues

 

Written by:

Tameika V

 

Date added:

October 30, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 585

 

Was viewed:

709 times

 

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Essay content:

A company which has hundreds of thousands of customers who have accounts with the company would, in today`s environment, be unable to meet the needs of their customers without the use of call centers. But this is where some of the problems are to be found. Complicated call centre exchanges which give an infinite number of buttons to press to find the correct department are one of the most irritating situations about which callers complain...
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But this is where some of the problems are to be found. Complicated call centre exchanges which give an infinite number of buttons to press to find the correct department are one of the most irritating situations about which callers complain. One simple way of overcoming this problem would be to have individual telephone numbers for each of the main departments...
displayed 300 characters

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