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Social Issues

 

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Rebekah E

 

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November 28, 2014

 

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University

 

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The definition offered by Michael Hammer & Steven Station is quite often accepted in most of the organization for their business process re-engineering. According to Michael Hammer & Steven Station, “BPR aims to improve business processes by substantially revising organizational structure and by dramatically changing the way in which the processes are managed and implemented...
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This ordinarily produces a great effect on the people involved and the working practices and supporting technologies, particularly information technologies. BPR Principles suggested by Hammer - ? Several jobs are combined into one ? Workers make decisions ? The steps in a process are performed in a natural order ? Processes have multiple versions ? Work is performed where it makes the most sense ? checks and controls are reduced (while control on implementation are critical) ? Reconciliation is minimized ? A case manager provides a single point of contact ? Hybrid centralized /decentralized operations are prevalent WHY BPR in SBI? • Environment has changed • Customer expectations have gone up • Pressure of competition is intense • Tools used by the competitors have changed • New technologies are being used by competitors But ……...
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