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Essay

Intercultural Communication in the Workplace

Essay specific features

 

Issue:

Social Issues

 

Written by:

Julie W

 

Date added:

December 27, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 419

 

Was viewed:

6668 times

 

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Essay content:

Due to her heavy accent, and inability to form proper sentences, I would almost always ask her to repeat what she said, and of course with no problems she would. One day however, a customer asked to see her with a question he had for her, so I went ahead and called her over to my desk and the customer asked her a question in reference to his business loan, and she just would not understand, both the customer and myself were getting a bit irritated after about the third time of him explaining to her what he needed...
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A bit aggravated customer annoyingly stated, “I don’t understand why companies hire people who do not speak proper English.” Not to make matters any worse, I apologized to the customer and told him that I would work with our manager and make sure that his request was taken care of as soon as she returned from lunch...
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