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Essay specific features
Written by:
Todd S
Date added:
July 31, 2015
Level:
University
Grade:
A
No of pages / words:
5 / 1302
Was viewed:
5023 times
Rating of current essay:
Essay content:
Unfortunately in this example, the patron's request and approval for a king bed was not relayed from the reservation center to the hotel. As a result, the hotel employee did not have the information that the patron assumed he had received. This assumption resulted in a breakdown in communication between the hotel employee and the patron, which then created hostility on the part of the patron and defensiveness on the part of the employee...
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This assumption resulted in a breakdown in communication between the hotel employee and the patron, which then created hostility on the part of the patron and defensiveness on the part of the employee. The hostility felt by the patron was partly due to past experiences with hotel employees and the negative outcomes of those experiences (Pfeiffer 12)...
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