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Essay

Interpersonal Communication

Essay specific features

 

Issue:

Social Issues

 

Written by:

Todd S

 

Date added:

July 31, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

5 / 1302

 

Was viewed:

5028 times

 

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Essay content:

Unfortunately in this example, the patron's request and approval for a king bed was not relayed from the reservation center to the hotel. As a result, the hotel employee did not have the information that the patron assumed he had received. This assumption resulted in a breakdown in communication between the hotel employee and the patron, which then created hostility on the part of the patron and defensiveness on the part of the employee...
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This assumption resulted in a breakdown in communication between the hotel employee and the patron, which then created hostility on the part of the patron and defensiveness on the part of the employee. The hostility felt by the patron was partly due to past experiences with hotel employees and the negative outcomes of those experiences (Pfeiffer 12)...
displayed 300 characters

General issues of this essay:
Hotel Management Marketing of New Hotel Blue Hotel Hotel Rwanda The Blue Hotel hotel Rwanda Hotel Analysis Hotel Immersion Hotel Inspection Hotel hotel how hotels can promote a more environmentally free approach to hotel operations and benefit from guest's support Hotel Rwanda Hotel Industries hotel
 

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