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Issue:

Social Issues

 

Written by:

Richard S

 

Date added:

August 17, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1418

 

Was viewed:

8821 times

 

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Essay content:

But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say...
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If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things: Make sure that someone is picking up the phone when someone calls your business. One size shoe does not fit all feet. Nor is one type of customer service suitable for all your customers...
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