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Essay

Call Center Case Study - Customer Contact Center

Essay specific features

 

Issue:

Technology

 

Written by:

Brandon B

 

Date added:

January 28, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

19 / 5264

 

Was viewed:

9709 times

 

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Essay content:

Facilities 2.1. Overview/Introduction 2.2. MDF Specs 3. Schematic diagram 4. General wiring requirements 4.1. Electrical and power requirements 4.2. Voice and data jack location requirements 4.3. Power plant and related HVAC requirements 5. Generator information 6. UPS system 7. MDF environment systems 8...
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MDF environment systems 8. Physical security (access control, password, etc) 9. Telephony 9.1. Telephony infrastructure 9.2. CT Core Infrastructure 9.3. PABX / ACD Specification 9.4. Telephone Set 9.5. CMS specification 9.6. Logger specification 9.7. Workforce management 10. Telephony cabling 11...
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General issues of this essay:
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