Conflict Resolution in Work Teams

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Written by:

Daniel C


Date added:

August 22, 2010








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8 / 2138


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It can be a result of differences over procedures, ideas, opinions, or reasoning processes. Engaging in cognitive conflict increases the productivity of a group because ideas are tested and evaluated on their merits using evidence, logic, and reasoning. Because cognitive conflict is so essential to the critical thinking process, a devil's advocate is often used for the specific purpose of creating substantive conflict...
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When engaging in cognitive conflict it is important to focus on the issues rather than the people presenting the issues. It is vital that the members view differences of opinion as being helpful to the success of the group project. In order to create a cognitive conflict environment, each member should pay tribute to the person suggesting an idea before presenting an opposing view...
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