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Essay

E- Commerce

Essay specific features

 

Issue:

Technology

 

Written by:

Mary B

 

Date added:

August 25, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

9 / 2241

 

Was viewed:

3839 times

 

Rating of current essay:

 
Essay content:

To focus on the ever - changing world of customer we must start at the beginning to define the customer relationship with brick and mortar enterprises. The brick and mortar shops of the past are known for their typically slow but personalized service, complex logistics processes and high operating costs...
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Customers could walk in to store be greeted by a sales person and then shop- the sales person made small talk, help you with selection and try to up sell you on most any item you choose. The store front shopping experiences are now shaped by technology. In these new times, a busy customer would not want another person to interfere with their shopping experience, a new shopping experience for the customer has arrived...
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General issues of this essay:
The Customer Comes Second A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Critically discuss the various existing models linking organizational/ business strategy with HRM strategy Customer Contact Customer Equity Customer Needs Customer Satisfation Customer Service Customer customer satisfaction customer service Nature Of Customer Focus Wal-Mart Customer Drive Wal-Mart International Focus Airbus's New Support Strategy Values Customer Service
 

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