Introduction to Databases

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Dorian C


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September 3, 2014








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We use access to track incoming e-mails, keep track of individual and team performance statistics, inbound call volume, and we use Access to provision a customers order for Internet service to coincide with the provisioning of their phone service. In using Access to track all incoming e-mail from customers to us we have two databases, in the first database I enter the date the e-mail came in, the hour the e-mail(s) came in from a drop down menu and enter the number of e-mail(s) that came in during that hour...
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This database is used every three months to track e-mail volume by day of week and by hour. With this data, I am able to see e-mail volume by hour. What this allows me to do is monitor system problems with either our website and/or our corporate firewall. As an example, I was seeing "dead time" in the company e-mail box, meaning that during a certain time of day we received no e-mail, as TDS receives e-mail at every hour of the day I knew something was wrong...
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