Kanter.
Innovation-17
? Start the unlearning process by listing what is known
? simple, distinct bullet-type current facts (not evaluations
or wishes) are documented
? should include obvious and subtle items
? can be accomplished using post-it notes (one per item)
? limited sharing allowed to help stimulate thought (done
in silence without possibility of intimidation)
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
Innovation-18
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
? Combine similar characteristics into single items to
create "shared" list
? done most easily (physically) with post-it notes
? breakdown into components assists the unlearning
process
? resulting list may have other valuable uses
Innovation-19
? Successful only if unlearning process is accomplished
? constraints on ideas must be real, not assumed
? good facilitation is helpful to bring out ideas
? consideration should be given to introverted thinkers
? main ideas should be documented for later referral
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
Innovation-20
"Mind Map" of key question
Innovation-21
Exercise Exercise
? Join the nine dots below with a single straight line
Innovation-22
Notes Notes
Innovation-23
Alternative Approach: Retro Alternative Approach: Retro-Fits Fits
? Random words
? force participants to relate otherwise irrelevant concepts
? Simile, metaphor and analogy
? used with random words to stimulate thoughts
? Proverbs
? relate issue at hand to common sayings and cliches
? Role-play
? as how others would tackle the issue at hand
Innovation-24
Notes Notes
Innovation-25
Exercise Exercise
? Consider the improvement of a restaurant
? use a random word to generate innovative ideas to
change the service offering or system
Innovation-26
Exercise Notes Exercise Notes
Innovation-27
Exercise Notes Exercise Notes
Innovation-28
Notes Notes
Innovation-29
Comprehensive Exercise Comprehensive Exercise
? Apply various idea generation approaches to one of
the following service systems:
? RPI student contact system, or
? RPI Plan of Study system
Innovation-30
Exercise Notes Exercise Notes
Innovation-31
Exercise Notes Exercise Notes
Innovation-32
Notes Notes
Innovation-33
Stage 2 Stage 2- Evaluation Evaluation
? An evaluation procedure should consider which ideas
to develop further
? no regard to who generated the idea
? The evaluation procedure must be formal but fast
? many formal evaluation procedures thorough but slow
? The evaluation must consider multiple perspectives
? customers, company culture, etc... displayed 300 characters
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Kanter.
Innovation-17
? Start the unlearning process by listing what is known
? simple, distinct bullet-type current facts (not evaluations
or wishes) are documented
? should include obvious and subtle items
? can be accomplished using post-it notes (one per item)
? limited sharing allowed to help stimulate thought (done
in silence without possibility of intimidation)
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
Innovation-18
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
? Combine similar characteristics into single items to
create "shared" list
? done most easily (physically) with post-it notes
? breakdown into components assists the unlearning
process
? resulting list may have other valuable uses
Innovation-19
? Successful only if unlearning process is accomplished
? constraints on ideas must be real, not assumed
? good facilitation is helpful to bring out ideas
? consideration should be given to introverted thinkers
? main ideas should be documented for later referral
State the Focus
of Attention
Create a List of
Characteristics
Have Individuals
Define What
They Know
Choose a
Characteristic
Ask "How Might This
Be Different"?
Allow Free Flow
of Discussion
Innovation-20
"Mind Map" of key question
Innovation-21
Exercise Exercise
? Join the nine dots below with a single straight line
Innovation-22
Notes Notes
Innovation-23
Alternative Approach: Retro Alternative Approach: Retro-Fits Fits
? Random words
? force participants to relate otherwise irrelevant concepts
? Simile, metaphor and analogy
? used with random words to stimulate thoughts
? Proverbs
? relate issue at hand to common sayings and cliches
? Role-play
? as how others would tackle the issue at hand
Innovation-24
Notes Notes
Innovation-25
Exercise Exercise
? Consider the improvement of a restaurant
? use a random word to generate innovative ideas to
change the service offering or system
Innovation-26
Exercise Notes Exercise Notes
Innovation-27
Exercise Notes Exercise Notes
Innovation-28
Notes Notes
Innovation-29
Comprehensive Exercise Comprehensive Exercise
? Apply various idea generation approaches to one of
the following service systems:
? RPI student contact system, or
? RPI Plan of Study system
Innovation-30
Exercise Notes Exercise Notes
Innovation-31
Exercise Notes Exercise Notes
Innovation-32
Notes Notes
Innovation-33
Stage 2 Stage 2- Evaluation Evaluation
? An evaluation procedure should consider which ideas
to develop further
? no regard to who generated the idea
? The evaluation procedure must be formal but fast
? many formal evaluation procedures thorough but slow
? The evaluation must consider multiple perspectives
? customers, company culture, etc... displayed 300 characters
