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Problem Solution: Global Communications MBA 500

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The management group has decided that it must act now to increase revenue by introducing new services through partners and reduce costs by outsourcing call centers currently hosted in the United States overseas to India and Ireland. But management did not involve one of it's key stakeholders, the Technology Workers Union, in the decision process and that group is now threatening to take legal action...
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With many workers faced with either job losses or a reduction in salary, employee morale is at an all-time low. Describe the Situation Issue and Opportunity Identification There is too much competition in the telecommunications industry and GC does not stand out as unique. Cable companies and other telecommunication providers are all trying to reach the same market...
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