Service Management Project

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Written by:

Jessica B


Date added:

June 22, 2012








No of pages / words:

2 / 495


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Managers and IT associates will now be able to track and develop the diverse applications and computer systems that are now in place, and any future enhancements or configuration changes. A comprehensive set of documents that track and provide information that is necessary for all departments to be on the same page as far as to how the architecture and network are configured is being developed...
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Business units will be able to easily access where their investment in the IT community is being spent. They will be able to see how the IT goals and their goals are aligned. Configuration Management is one of the key elements in the ITIL process. "Without the definition of all configuration items that are used to provide an organization's IT services, it can be very difficult to identify which items are used for which services...
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