Southwest Airlines Case Analysis
Essay specific features
Written by:
William S
Date added:
March 1, 2014
Level:
University
Grade:
A
No of pages / words:
3 / 627
Was viewed:
6700 times
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Essay content:
Southwest imposes fewer restrictions on their lowest fares, such as staying over Saturday nights at destinations. It is also more lenient with itinerary changes; the airline imposes no penalties.
For four consecutive years, the Department of Transportation's annual customer service report card has named Southwest tops in its class for all three major categories:
1...
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It is also more lenient with itinerary changes; the airline imposes no penalties.
For four consecutive years, the Department of Transportation's annual customer service report card has named Southwest tops in its class for all three major categories:
1. On-time Performance - percentage of flights arriving within 15 minutes of scheduled time
2...
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