Technical Memorandum

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Written by:

Johnny M


Date added:

May 26, 2016








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3 / 784


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CCS (Customer Care Services) currently uses a reporting system called CC Analyzer (a form of BRIO) that was adopted by the department in March of 2004. SSC (System Support Center) currently uses a reporting system called CentreVu Supervisor (a Lucent Enterprise application) that was adopted by both call centers in June of 1998...
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Both applications are loaded and available for use on everyone's computer, however there is an insignificant amount of training to utilize these tools to its full potential. Based on my knowledge of the two systems, I use one of the databases to run log in log out reports, and I use the other database to run how many calls an agent took in one hour but both of these reports can be ran through each database system...
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