The New Standard: VoiceXML

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Written by:

Benjamin K


Date added:

December 11, 2013








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5 / 1228


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In order to increase the portability of their applications, companies decided to find a new way to standardize their interface. The solution that came about was VoiceXML, which was created by Motorola, AT&T, Lucent Technologies and IBM. The VoiceXML language is based on the World Wide Web Consortium's XML standard...
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Through the use of VoiceXML speech enabled applications have begun to help companies cut costs and deliver superior service. This standard has almost revolutionized the way that companies handle automated calls. This standard has started a competitive market for other platforms that enable businesses to improve all processes of their customer care and communication over the phone...
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