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Essay

Ups Competes Globally With Information Technology

Essay specific features

 

Issue:

Technology

 

Written by:

Gloria V

 

Date added:

May 31, 2017

 

Level:

University

 

Grade:

A

 

No of pages / words:

1 / 239

 

Was viewed:

2008 times

 

Rating of current essay:

 
Essay content:

Over the past decade, UPS has spent more than $1 billion a year to boost customer service while keeping costs low and streamlining its overall operations. Using a handheld computer called a Delivery Information Acquisition Device (DIAD), UPS drivers automatically capture customers? signatures along with pickup, delivery, and time-card information...
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The drivers then place the DIAD into their truck?s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. (Drivers may also transmit and receive information using an internal radio in the DIAD.) Package tracking information is then transmitted to UPS?s computer network for storage and processing in UPS?s main computers in Mahwah, New Jersey, and Alpharetta, Georgia...
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General issues of this essay:
customer service Customer Service Customer Service Customer Service customer service customer service Incentive pay programs for Customer Service Representatives The Technical System: Information, Information Technology, and Information Systems United Parcel Service : Information Technology Customer Service customer service Information Technology And Quality Customer Service UPS competes Globally Ups Competes Globally With Information Technology Ups Competes Globally With Information Technology
 

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